History experience
During my last year at university, I worked as an apprentice in a Service Provider and they recommended me to one of their partners. That is how I started to work as a Unified Communications Engineer.
I started my career working for the Production Department, as a video support engineer; I supported the video issues of our customers remotely and resolve them on-site when required. This first experience enabled me to develop my technical skills and shaped my communication and interpersonal skills dealing with customers at sometimes under pressure.
Few months later, my role became a “mixed role”, being a VC support engineer and an VC installation engineer role at the same time.
Then, the world of the video and voice networks converged, and I needed an upskill for the new reality. I became a Unified Communication engineer. During this period, there was an important demand from our customers to update their platforms. It was critical to meet deadlines and having a good knowledge of both areas. I mainly worked in the installation team, helping the support team when they needed it.
That last role taught me a lot about project management, dealing with the unexpected, planning, testing, etc. But still I had not a global and holistic view of the projects. I was working on them, but not managing them. Because of that, I asked my line manager to move to a more managerial role seeking for new challenges and fill the aforementioned gap. I then became a Unified Communications Project Manager. There I was, in charge of the planning phase, management and monitoring of the whole life cycle of Unified Communications Projects, from the conception to the installation and maintenance.
Finally, following a career progression scheme in the company, I had the opportunity to work a few months as a pre-sales engineer supporting the sales department.
